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General Information

  1. What is Ensopay?

    Ensopay is a payment service that provides businesses with a full set of tools to accept online card payments. Rest assured of the security of your transactions as your data is protected according to the PCI-DSS standard.

  2. What countries can I accept payments from?

    Mostly Ensopay operates with online payments from Europe.
    In case you want to accept payments from other regions, get in touch with our support team by shooting us an email at

  3. What businesses does Ensopay work with?

    Ensopay collaborates with all types of businesses that sell goods or services online. Our clients are e-stores, marketplaces, delivery services, financial and digital services, educational platforms, and etc.

  4. What are your support team`s working hours?

    Our support team works 24/7. You can email us at or ask your question in the chat box.

  5. What cards and currencies may I accept?

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Starting with Ensopay

  1. I want to accept payments with Ensopay. What should I start with?

    Apply for registration in the Ensopay system. Once you are registered, we'll consider your request and open access to your personal account.

  2. When can I start accepting payments?

    As we accepted your request for opening an account and we settle the documentation part, you can start the integration process.  However, the integration can take some time (from a few days to several weeks) depending on the business type.

  3. How can I integrate with Ensopay?

    You can integrate with Ensopay using the API. Keys, examples of requests, and responses are in the API documentation.


  1. What currencies does Ensopay support?

    Euro (EUR)
    - US Dollar (USD)
    - GBP (UK)

    For more detailed information on the provided currencies, please contact your manager or support service.

  2. What cards does Ensopay accept?

    Currently we are working with Visa, Mastercard, MIR, Maestro, Discover, and American Express.

  3. What types of payments are available in the Ensopay system?

    Ensopay system supports invoice payments, recurring payments, withdrawals, refunds, chargebacks, agent payments.

  4. What are recurring payments?

    Recurring payment is a convenient opportunity to pay bills without entering a card number and company details again and again. Once you fill out the payment information, your bills will be paid on time.

  5. What do I need to use the recurring payments?

    - Create any transaction (payment operation) in your personal account. After that, the system will offer you to create a payment template.
    - Fill in all the fields in the form provided.
    - After all the fields in the proposed form are filled in, click the "Create Template" button.
    Now you have a payment template that you can use at any time without entering your payment card details.

  6. What is "agent program"/ "agent payments"?

    "Agent program"/ "agent payments" is an opportunity to receive a percentage from the completed transactions carried in relation to the merchant you have referred to. Please check the terms of cooperation and percentages of completed transactions with your manager as they might vary.

  7. How often are withdrawals made?

    Withdrawals are made daily. No withdrawals will be made on holidays (religious and public holidays) and weekends. After submitting an application for withdrawal on a weekend or a public holiday, the withdrawal procedure will be made on the first business day after the weekend.

  8. How long does it take to withdraw funds?

    The withdrawal procedure takes on average 10 to 15 minutes, there are times when the withdrawal operation takes a little longer, often this is due to the processing of the application on the acquirer's side.

  9. How can I make a refund to my client?

    All refunds (full and partial) can be made in a personal account, depending on the method of integration with EnsoPay. Also, you can contact your personal manager to help you.

  10. How long does it take to process a refund/chargeback?

    Refund requests are processed as chargeback requests and take several business days depending on the country and the payment provider used to fund the customer's account.

  11. Where can I check my payments?

    You can check your payments through the Ensopay personal account panel where you can enter the system using a username and password specially defined for you. In addition, payments for all periods, refunds, chargebacks, etc. will be displayed for you as well.

  12. My payment failed/canceled for what reason?

    There can be many reasons for cancellation. To clarify the reason for canceling the transaction, contact the support team via chat with the ID of the payment.


  1. I need to change my password. What should I do about that?

    Please, log in to your personal account on the system site and open the Settings page. Then press the button "Change password" and fill in the current password. Type the new password twice and press the "Change" button.

  2. I forgot my password. What should I do?

    You can recover your password at any time. Click the “Forgot password?” button below the input fields. Enter your email address. You'll receive an email within a few minutes. This email has a link to reset your password. Follow it to open the password recovery page.

  3. How can I be sure that you will not share my personal information?

    All personal data is collected and stored in compliance with requirements of the Federal Law “On personal data”. No personal data will be shared.

  4. Does Ensopay meet the requirements of PCI DSS?

    Ensopay is proud to be PCI DSS certified.The certificate confirms that our system complies with international standards for the security and protection of payment data. Your customers can safely enter their card details on the Ensopay payment page without the risk of information leakage.

  5. I need to add an employee with limited access, do you have the ability to add users with limited access to the functionality of your personal account?

    Yes, the platform provides you with the ability to add an employee with limited rights. In your personal account, add the employee's email, on the “role creation” page, specify the functions to which access will be allowed and be sure that your employee will only have access to the selected functionality.